Automated Exchange & Return Process

At SHUKR, we want to make your exchange or return as easy as possible.

Conditions for Return:

Please note that according to our return's policy, unwanted items need to be mailed within 20 days of your order date. Also, the items must meet the following criteria:

1. Item is not worn outside of the house
2. Item is in its original new condition
3. Item is not washed
4. Item is in original packaging and has all original tags attached.

If your return does not meet the above criteria, please submit a ticket using the Returns & Exchanges option. Tell us which of the conditions are not met and we will suggest a suitable alternative.

If your item(s) meet the above conditions please complete our 3-Step Process for Returns and Exchanges below:

Step 1. Complete the Returns Form:

By completing the Unwanted Items Form, we are able to collect all the necessary information needed to process your return or exchange in one easy step. Please click the link below to access the returns form.

Complete the Unwanted Items Form Now

Step 2. Ship us the item(s) being exchanged or returned:

Please ship all unwanted item(s) via UPS, FEDEX ground, US Post Priority Mail, or DHL accompanied by a tracking number.

Step 3. Send us the tracking number:

Log on to the shipping confirmation form and provide us with your tracking number.

Give us your Tracking Number Now

After receiving your tracking number, we will then issue you with a store credit within 2-3 business days!

If you have any general concerns or questions about our returns policy, please submit a ticket using the Returns & Exchanges” option, and we will respond within 48 hours. You can also find detailed information about our returns & exchanges policy in our Knowledge Base.