Returns, Exchanges & Store Credit Policy
At SHUKR, we want to make your exchange or return as easy as possible.
Returned items must be mailed back to SHUKR within 30 days of purchase date in order to receive a full refund. For orders shipped outside the continental United States, the time period for returns is 45 days. We will also pay the return shipping costs if the return is a result of our error (for example, you received an incorrect item).
|Conditions for Returns:|
If your return does not meet the above criteria please submit a ticket using the “Returns & Exchanges” option. Tell us which of the conditions that have not been met and we will suggest a suitable alternative. If we receive the item in a condition that does not meet our return criteria, we reserve the option to not refund the item.
You should expect to receive your refund within four weeks of shipping your package. However, our customers usually receive their refunds more quickly. This time period includes the time it takes for your package to reach us once shipped (from 5 to 10 business days), the time it takes to process your return (3 to 5 business days), and the time it takes your bank to process our request for a refund (5 to 10 business days). You will be notified via e-mail of the status of your refund and any potential adjustments once we have received and processed the return.
Adjustments to credit cards should appear within two billing cycles.
|Refunds||Should you prefer to receive a refund, we will happily comply with your request provided you meet the return criteria listed above.|
Please note that we do not refund shipping costs.
If you received FREE shipping on your order, and if you return items causing the value of the original order to fall below $150.00, you will be charged for the original shipping costs.
|Store Credits||If you want to make an even exchange for size or color, you can opt for our store credit voucher. Store credit vouchers include a shipping credit so that you do not have to pay to have your exchange item sent to you. (Returns at a value of over $150 will not include a shipping credit since the exchange order is eligible for the FREE shipping offer). Other benefits include:|
|Compare & Contrast|
Once you decide which option is best for your needs, please contact us and let us know. We will then promptly process your return once the verifiable tracking number is received. Refunds, however, are processed once your return has been received and processed by our distribution department.
|Exchanges||To exchange an item you purchased, simply complete the returns process. After submitting the returns application, you will receive a store credit by email which you can then use as payment for any item you select from the online store.|
|Returns Process||Step 1. Complete the Returns Form:|
By completing the Unwanted Items Form, we are able to collect all the necessary information needed to process your return or exchange in one easy step. Please click the link below to access the returns form.
Complete the Unwanted Items Form Now
Step 2. Ship us the item(s) being exchanged or returned:
Please ship all unwanted item(s) via UPS, FEDEX ground, USPS Priority Mail, or DHL, accompanied by a tracking number.
Step 3. Send us the tracking number:
Log on to the shipping confirmation form and provide us with your tracking number.
Give us your Tracking Number Now
After receiving your tracking number, we will then issue you store credit within 2-3 business days!
If you have any general concerns or questions about our returns policy, please submit a ticket using the “Returns & Exchanges” option, and we will respond within 48 hours. You can also find detailed information about our returns & exchanges policies in our Knowledge Base.