Returns, Exchanges & Store Credit Policy

At SHUKR, we want to make your exchange or return as easy as possible.

Returned items must be received by us within 30 days of placement of order for a full refund. For orders shipped outside the continental United States, the time period for returns is 45 days. We will also pay the return shipping costs if the return is a result of our error (for example, you received an incorrect item).

Conditions for Returns:

Item is not worn outside of the house
Item is in its original new condition
Item is not washed
Item is in original packaging and has all original tags attached
Item is mailed within 30 days from the date of purchase (45 days for order outside the continental United States).

If your return does not meet the above criteria please submit a ticket using the Returns & Exchanges” option. Tell us which of the conditions which are not met and we will suggest a suitable alternative. If we receive the item in a condition that does not meet our return criteria, we reserve the option not to refund the item.

You should expect to receive your refund within four weeks of shipping your package. However, our customers usually receive their refunds more quickly. This time period includes the time it takes for your package to reach us once shipped (from 5 to 10 business days), the time it takes to process your return (3 to 5 business days), and the time it takes your bank to process our request for a refund (5 to 10 business days). You will be notified via e-mail of the status of your refund and any potential adjustments once we have received and processed the return.

Adjustments to credit cards should appear within two billing cycles.

Refunds

Store Credits

Compare & Contrast

Exchanges

Refunds
Should you prefer to receive a refund, we will cheerfully comply with your request provided you meet the return criteria above:

Please note that we do not refund shipping costs. In addition, you may be subject to a deduction for shipping. If you received FREE shipping on your order and the value (of the items remaining after subtracting the returned item/items) falls below $150.00, you will be subject to a deduction for shipping.

For orders over $100.00 which include a FREE hat or hijab and the value (of the items remaining after subtracting the returned item/items) falls below $100.00, you will subject to a deduction for the value of the hat or hijab. If the hat or hijab was returned, you will not be subject to this deduction.

Store Credits
If you want to make an even exchange for size or color, you can opt for our store credit voucher. Store credit vouchers include a shipping credit so that you do not have to pay to have your exchange item sent to you (returns at a value of over $150 will not include a shipping credit since the exchange order is eligible for the FREE shipping offer). Other benefits include:

Your price is guaranteed. In the event your purchase was made during a sale, or the price increases after a restock, you are still eligible to purchase your exchange item (for even exchanges only) for the price you paid at the time of the original purchase.
SHUKR store credit vouchers do not expire. Our store credit vouchers do not have an expiration date and therefore do not expire. You can hold them indefinitely and use them at your own convenience.
You can use them with other offers. Your store credit voucher is the same as cash. You can use the vouchers in conjunction with our other special offers: Mix and Match; FREE hat or hijab; FREE shipping; and any other special discounts or promotional sales that may be offered.
Shipping is included. Since your store credit voucher will include a credit for shipping, you can take advantage of the credit and add other items to your order. You will only have to pay for the new items and any difference in shipping costs.

Compare & Contrast

	Store Credit (Exchange)	Refund
Price guarantee	√	Χ
Shipping included	√	Χ
Can be combined with other offers	√	N/A
Expires	Χ	N/A
Subject to deductions	Χ	√

Once you decide which option is best for your needs, please contact us and let us know. We will then promptly process your return once the verifiable tracking number is received. Refunds, however are processed once your return has been received and processed by our distribution department.

Exchanges
To exchange an item you purchased, simply complete the returns process. After submitting the returns application, you will receive a store credit by email which you can then use as payment for any item you select from the online store.