Gift Certificates FAQS

Questions about purchasing an Electronic Gift Certificate:

How do I purchase a SHUKR gift certificate?
Can I purchase more than one Gift Certificate at once?
Can I purchase other merchandise at the same time as an Online Gift Certificate?
Can I specify the date I would like my Electronic Gift Certificate to be sent?
Can I send an Online Gift Certificate to someone outside of the United States?
What is the difference between an Online Gift Certificate and a Paper Gift Certificate?
What happens if the e-mail I submitted with the Online Gift Certificate is undeliverable?
What is the Return Policy?
What are the payment methods?
Do SHUKR gift certificates ever expire?
Do I pay shipping costs when I buy a SHUKR gift certificate?
What can I purchase with my SHUKR gift certificate?
Can I redeem my gift certificate at any other SHUKR store such as the UK store?.

Questions about redeeming an Electronic Gift Certificate:

Where can I redeem my Electronic Gift Certificate?
What can I purchase with my SHUKR gift certificate?
How can I redeem my Electronic Gift Certificate on-line?
What if my purchase total is less than the amount of my Electronic Gift Certificate?
What if my purchase total is greater than the amount of my Electronic Gift Certificate?
Is the gift certificate transferable? (i.e. Can I give it to somebody else?)
Is a used Gift Certificate transferable?
I received a SHUKR Gift certificate, I lost the number, and how do I redeem the lost number?
Can I receive cash from my certificate?
After paying for the gift certificate, when will the gift certificate be sent out?



Questions about purchasing an Electronic Gift Certificate:

How do I purchase a SHUKR gift certificate
Add a gift certificate to your shopping cart. When paying for your purchase you will be asked for the email address of the person you are purchasing the Gift Certificate for. Enter the details and any special message you would like them to receive with the gift certificate. Continue the checkout process as normal.

Can I purchase more than one Gift Certificate at once?
Yes, you can purchase multiple gift certificates at one time. Select the number of gift certificates you wish to purchase from the drop down Quantity Menu. To purchase more than one certificate of a different value, you must enter each certificate one at a time from the various gift certificate pages.

Can I purchase other merchandise at the same time as an Online Gift Certificate?
Yes. You can make as many purchases from SHUKR as you wish, at checkout you will be asked for the email address for the recipient of the gift certificates placed in your shopping cart.

Can I specify the date I would like my Electronic Gift Certificate to be sent?
Yes, Please submit a ticket with the details.

Can I send an Online Gift Certificate to someone outside of the United States?
Yes, you can. As long as they have an e-mail address and their ship-to address is a U.S. address, a U.S. Possession or an APO/FPO address, we can send an Electronic Gift Certificate to them. Keep in mind, the Electronic Gift Certificate amount is in U.S. dollars and only redeemable at SHUKR USA.

What is the difference between an Online Gift Certificate and a Paper Gift Certificate?
Our Online Gift Certificate can be ordered via the internet at ShukrOnline.com. We then send the gift certificate by e-mail directly to the recipient within 24 hours.

What happens if the e-mail I submitted with the Online Gift Certificate is undeliverable?
If that should happen, we will contact you to verify the recipient's e-mail address. Upon your verification, we will attempt to deliver the Electronic Gift Certificate, via e-mail, once again.

What is the Return Policy?
If you are not completely satisfied, SHUKR offers a money back guarantee.

What are the payment methods?
All SHUKR transactions are processed in US dollars ($/USD). We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. We do accept checks and postal orders. See Payment Options.

Do SHUKR gift certificates ever expire?
No. Never. (You use them when you are ready!)

Do I pay shipping costs when I buy a SHUKR gift certificate?
No. There is no shipping charge for SHUKR gift certificates.

What can I purchase with my SHUKR gift certificate
Anything at the SHUKR store can be purchased with a SHUKR gift certificate.

Can I redeem my gift certificate at any other SHUKR store such as the UK store?.
Unfortunately No. SHUKR gift certificates are only redeemable from the online store from which they were purchased from.


Questions about redeeming an Electronic Gift Certificate:

Where can I redeem my Electronic Gift Certificate?
Electronic Gift Certificates may be redeemed on-line at ShukrOnline.com.

What can I purchase with my SHUKR gift certificate
Anything at the SHUKR store can be purchased with a SHUKR gift certificate.

How can I redeem my Electronic Gift Certificate on-line?
Have your Electronic Gift Certificate number handy while shopping at ShukrOnline.com. After you have put your items into your shopping cart, and you are ready to check out, simply enter your Electronic Gift Certificate number in the "Coupon or Promotional Code" fields on the Payment Page while checking out.

What if my purchase total is less than the amount of my Electronic Gift Certificate?
You may purchase an item priced below the amount of the Gift Certificate which has been issued to them. For example, if you hold a certificate that you have given them for $200 and decide to purchase an item for $125, the gift certificate code will still be valid and there will remain a balance of $75 to spend on another item.

What if my purchase total is greater than the amount of my Electronic Gift Certificate?
That's fine; simply enter the certificate number with your payment details and you be charge the additional amount only.

Is the gift certificate transferable? (I.e. Can I give it to somebody else?)
The gift certificates are like money. And redeemable by anybody you give the code too. Should you wish to send a gift certificate you received to somebody else with the SHUKR formatted HTML message. Please submit a ticket and we will send the message out for you

Is a used Gift Certificate transferable?
Yes. However, only the remaining balance will be redeemable. (e.g. Should you have made a $125 purchase on a $200 Gift certificate the person you transfer the gift certificate to will only be able to make a purchase with the remaining $75

I received a SHUKR Gift certificate, I lost the number, and how do I redeem the lost number?
Yes, however, we will need the buyers' details to find the order.

Can I receive cash from my certificate
Unfortunately No.

After paying for the gift certificate, when will the gift certificate be sent out?
The SHUKR Online Gift certificate arrives through email and is exclusively for purchases at ShukrOnline.com. It will be sent within 24 hours of your credit card approval. Gift certificates paid for by check will be sent out within 24 hours payment is received and the check is cleared.